In this article
The ACCC updated its Powerwall 2 recall notice on 12 August. Buried in it is a line that changes who you call: if your unit is affected, contact your original installer to book the replacement.
If that installer was us, that means you ring Bibra Lake or Neerabup and we take it from there. No queue at a national call centre, no explaining your own install to someone reading a script.
Check your recall notification
This is the step people skip, and it is the one that saves a fortnight of worry.
Open the Tesla app. Check your system is online, and look for a notification telling you whether your unit is affected. Tesla decides this from the serial and the cells inside it. We can't look at your battery on the wall and tell you, and any installer who says they can from the outside is guessing.
The recall covers Powerwall 2 units sold between 1 November 2020 and 23 August 2025. Wide window. A lot of Perth homes sit inside it, and being inside the window is not the same as being affected.
Remote discharge pending replacement
If yours is affected and still online, Tesla discharges it remotely. That is deliberate. The risk in this recall is a small run of third-party cells that can fail and overheat, and an empty battery is a much duller thing to have on the side of your house than a full one.
The practical effect is that you may have noticed your evening usage going back to the grid weeks before anyone told you why. That is not a fault in your installation and it is not something a reset fixes. It is the holding measure until the swap happens.
Replacement is free. Tesla's notice also says compensation for the savings you lose while the battery sits flat is considered case by case, which is worth raising when the booking is made rather than after.
Recall replacement and optional upgrades
Don't go out and buy a Powerwall 3 to fix this.
We would sell you one. We'd rather you didn't buy it for this reason. If your unit is affected, you are entitled to a replacement at no cost, and paying $12,000 to jump the queue on something you're owed is a poor trade. If your unit isn't affected, nothing in this recall asks you to do anything at all.
There is a genuine case for adding storage on top of what you have, and it has nothing to do with the recall. We wrote that one up separately: your Powerwall 2 just got a big upgrade path.
Clean Energy Council listing status
The Clean Energy Council has taken the Powerwall 2 off its approved products list. That sounds worse than it is.
An approved products listing governs what can go into a new installation. It does not make a battery already on your wall non-compliant, and it does not affect a rebate you've already claimed. If a replacement stalls and you can't get it resolved through Tesla or through us, the Council takes complaints about product replacements, and the ACCC handles questions about the recall itself.
If we installed your Powerwall 2, call us on (08) 6171 4111 with the app notification in front of you and we'll book it in. Get a quote if you want to talk about anything else while you're there.