Solar panels
PSW cover for faults in the panels we supply and install. Longer manufacturer warranties remain additional benefits.
10years
Panels, inverter, battery, workmanship and supporting components. For covered faults, PSW handles diagnosis, parts and labour at no charge. Ten years for your solar and battery installation. EV charging has its own five-year cover.
10years
PSW cover for faults in the panels we supply and install. Longer manufacturer warranties remain additional benefits.
PSW cover for faults in the panels we supply and install. Longer manufacturer warranties remain additional benefits.
10years
PSW cover for faults in the inverter we supply and install, including the parts and labour needed to put them right.
10years
PSW cover for faults in the battery we supply and install, including parts and labour. Manufacturer capacity and performance warranties remain additional benefits on their own terms.
10years
The cabling, isolators, mounting and supplied system-monitoring hardware that form part of your solar and battery installation.
10years
Our solar and battery installation work, with covered defects rectified at our cost.
10years
The EV charger, its installation workmanship, cabling, protection equipment and associated components supplied and installed by PSW. For covered faults, diagnosis, call-outs, parts, labour and necessary removal and reinstallation are included at no charge.
5years
EV charging cover runs for five years from installation completion for new agreements that include this commitment.
Solar and battery cover runs for ten years from installation completion, for new agreements that include these commitments. Longer manufacturer warranties and your Australian Consumer Law rights remain additional benefits.
Our Solar Downtime Payment provides a simple allowance for lost generation during the ten-year PSW solar cover period, for new agreements that include this benefit.
If a covered fault completely stops your solar generation and remains unresolved for more than five business days after you notify PSW, we pay for every verified calendar day of that outage, backdated to the first verified day. Weekends count towards the payment.
30 kWh daily payment benchmark
We verify the fault and outage.
The payment benefit is triggered.
Every verified outage day counts.
Daily payment = installed panel capacity in kW ÷ 6.6 × 30 kWh × the Synergy Home Plan A1 usage rate applicable during the outage, including GST. We calculate using the full rate and round the total payment to cents. The daily supply charge is not included.
We use the actual panel capacity on your installation agreement. The fixed benchmark is the same in summer and winter: 15 kWh per day for 3.3 kW, 30 kWh for 6.6 kW, and approximately 45.45 kWh for 10 kW. Each benchmark unit is valued at the A1 usage rate, without requiring you to prove that you would have consumed it at home.
This is a payment benchmark, not a promise of actual daily generation or electricity savings. At the A1 rate of 33.2621 cents/kWh effective 1 July 2026, 30 eligible days for a 6.6 kW system would receive $299.36. If the tariff changes during an outage, the relevant rate applies to each day.
Business days are Monday to Friday, excluding Western Australian public holidays, counted from the business day after notification. Payments continue until generation is restored. For prolonged outages, we pay monthly rather than waiting for the repair to finish.
Contact PSW Life Support on (08) 6171 4114 or support@pswenergy.com.au. Provide your installation address, when generation stopped and any fault messages or monitoring records you have. We verify the covered fault and outage dates and explain the calculation. If monitoring records are unavailable, we work with you to establish the outage from other available evidence.
A monitoring connection problem alone does not mean generation has stopped. We assess partial generation loss proportionately. Battery-only or EV charger faults that do not stop solar generation are outside this solar payment; any other entitlement is assessed separately.
One point of contact: PSW Life Support. We verify the issue and explain your next steps.
Diagnosis, parts and labour for covered faults. Your PSW cover does not depend on a manufacturer paying the claim.
We keep you updated on repair arrangements. Extended covered solar outages have a defined payment benefit.
For covered faults, PSW handles diagnosis, call-outs, parts, labour and necessary removal and reinstallation at no charge.
Contact PSW Life SupportContact PSW Life Support on (08) 6171 4114 or support@pswenergy.com.au. Give us your installation address, a description of the problem and any available fault messages. We assess the issue, explain next steps and keep you informed about repair arrangements. Free remote diagnosis remains available after the voluntary guarantee ends.
PSW Life Support is aftercare for the life of the system, not a lifetime warranty or an extension of one.
Where a repair is not covered by this guarantee, a manufacturer warranty or your statutory rights, we explain and agree any charges before work begins. If you have incurred expenses or loss because of a fault, send the details and supporting records so we can assess your entitlement, including under Australian Consumer Law.
For covered faults, PSW handles diagnosis, call-outs, replacement parts and labour, including necessary removal and reinstallation, at no charge. You deal with PSW; our cover does not depend on a manufacturer paying the claim.
The ten-year commitment covers solar panels, inverter, battery, solar and battery installation workmanship and supporting components supplied and installed by PSW. EV charging has five-year cover for the charger, its installation workmanship and associated components. It is fault cover, not a promise of a particular electricity bill or unchanged output as equipment ages. Longer manufacturer product and performance warranties remain available on their own terms.
The ten-year solar and battery and five-year EV charging commitments apply to new agreements that include them. They do not shorten cover already promised to existing customers. If your agreement includes a longer PSW guarantee, we honour it. Contact us if you need help identifying the cover for your installation.
This guarantee is additional to your rights under Australian Consumer Law. Those rights may continue beyond the stated cover period. A manufacturer warranty expiring does not, by itself, mean that you must pay for a repair. We assess statutory rights separately from the voluntary guarantee.
PSW Energy is a licensed WA electrical contractor. Most installations are completed by our in-house team, with premium-calibre subcontractors handpicked by PSW supporting the rest. The work is carried out by SAA accredited installers. Whichever team completes your installation, PSW remains responsible for the guarantee set out in your agreement.
Bibra Lake · Unit 3, 90 Discovery Drive
Neerabup · 1/42 Pinnacle Drive
Both are working sites. Call ahead and you’re welcome to visit.
Contact our local teamA fault in supplied system-monitoring hardware is covered. Reconnecting after a router or internet change is different; PSW Life Support offers free remote guidance. This is a guarantee against faults, not insurance against accidental damage or external events, or a promise that equipment will never age. We assess the cause and explain any decision without limiting your ACL rights.
Covered repairs carry no diagnosis, call-out, parts or labour charge. For work outside the PSW guarantee, manufacturer cover and ACL rights, costs depend on the work and parts required. We explain and agree those costs before starting.
Batteries supplied and installed by PSW are included in our ten-year fault cover. Normal capacity reduction with age is different from a fault; manufacturer capacity and performance warranties remain available on their own terms. Existing longer promises and your ACL rights are preserved. The solar downtime payment relates to lost solar generation; other losses, including battery-related losses, are assessed separately.
PSW assesses the fault, explains the next steps and arranges the appropriate remedy within a reasonable time. For covered faults, diagnosis, parts and labour are included, and we keep you informed throughout.
If you have our Solar Downtime Payment benefit and a covered fault completely stops solar generation for more than five business days after you notify us, the payment is backdated to the first verified day of the outage. See the payment section above for the calculation and full terms.
The five-business-day threshold applies only to this additional payment benefit. It does not set a repair deadline or limit your Australian Consumer Law rights, including compensation for eligible losses during those first five days.
PSW Energy, established 2017, part of McKercher Corporation with two decades in WA energy, trading under WA Electrical Contractor Licence EC010771. A guarantee is only as good as the company standing behind it, which is why the licence, the certifications and the two depot addresses are all published rather than described.
Your guarantee belongs in the conversation from the start.
Build my energy planThis payment does not limit your rights under Australian Consumer Law, including any entitlement to compensation for additional loss or loss during the first five business days. That threshold applies only to this additional payment benefit and is not a statutory repair deadline. Send details and supporting records for any other loss so we can assess it separately, taking account of payments already made for the same loss.
Rate reference: Synergy Home Plan A1 ↗. This benefit is additional to your Australian Consumer Law rights.