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PSW Energy passed its fifth consecutive NETCC annual review in May 2025. The current certificate is newer than this page: it runs to 13 May 2027 and the details are on the renewal page. What is worth keeping here is what the review actually checks, because most people have never been told.
The NETCC review record
- Fifth consecutive annual review passed, May 2025. The current certificate runs to 13 May 2027.
- The NETCC is a conduct code, not a technical standard. It governs how a company sells, contracts and handles complaints — not what the hardware does.
- It is audited annually by an independent Code Monitor, and signatories can be removed. That is the part that gives it weight.
- It replaced the old CEC Approved Solar Retailer scheme in February 2023. If a company still advertises itself as an “Approved Solar Retailer”, that badge stopped existing three years ago.
Annual review scope
The New Energy Tech Consumer Code is authorised by the ACCC and administered by the Clean Energy Council. A signatory is reviewed every year by an independent Code Monitor, who goes through contracts, sales documentation, marketing claims and complaint records rather than taking the company’s word for any of it.
Three areas carry most of the weight. Claims made during a sale — system output, savings, rebate eligibility — have to be substantiable, which in practice means a savings figure needs working behind it. Contracts have to disclose costs properly and respect cooling-off rights under Australian Consumer Law. And after the install, warranty claims and disputes have to go through a defined process with somewhere to escalate.
Sales conduct and complaint handling
The failure mode in this industry is almost never the panel. It is the sale: a savings figure with no working behind it, a deposit larger than the law allows, a contract that quietly makes the rebate the customer’s problem, or a company that stops answering the phone in year three. None of that is a technical fault and no product certification catches any of it.
So a code that audits paperwork and complaint handling is aimed at the thing that actually goes wrong. It is also the reason the badge is worth checking rather than assuming: signatories can be and are removed, and the Clean Energy Council publishes the current list. Check the list, not the logo on the website.
System design and installer accreditation
It says nothing about whether the system is designed for your roof. A company can be fully compliant with the code, contract you properly, answer every call, and still sell you a system a size too big because you asked for it and nobody talked you out of it. Sizing is a judgement, not a compliance item.
It also says nothing about the crew. The code governs the business; the accreditation that governs the person on your roof is SAA, and the two are separate. Both are worth asking about, and neither substitutes for the other.
Record: fifth consecutive NETCC annual review, May 2025, under The Trustee for Derek McKercher Family Trust. Current certificate and what changed: NETCC Approved Seller, renewed through May 2027.