In this article
This notice records PSW Energy's service availability for Christmas 2025 and New Year 2026.
Holiday opening hours
Reduced Service Period
20 December 2025 – 23 December 2025
A smaller customer service and support team will be available during this period, so replies may take longer.
Christmas & New Year Closure
24 December 2025 – 4 January 2026
Our office will be closed for the main holiday period. Enquiries submitted during this time will be reviewed upon our team’s return.
Office Reopens
5 January 2026
We’ll be back on deck with limited staffing until the full team returns.
Full Service Resumes
12 January 2026
As of this date, all regular service levels, communications, and support turnaround times will resume to normal.
Support during the closure
All available on-site support appointments for 2025 have now been filled due to reduced technical staff availability leading into the holiday period. If you need assistance, our remote and online support services remain fully accessible. Learn more ›
A thank you from PSW Energy
Thank you to our customers across Perth and beyond for your support this year.
Wishing you a safe and relaxing holiday season.
The PSW Energy Team